Terms of Service

Last updated: August 12, 2026

These terms govern the use of the Flowverse platform and website at getflowverse.com (the "Service"), provided by Flowverse ("we", "us"). By creating an account or using the Service, you ("the Client") agree to these terms.

1. The Service

Flowverse provides an AI assistant that operates on the Client's own WhatsApp Business number and, depending on the Client's plan and configuration: answers customer messages, books appointments, answers product questions, creates orders and payment links, provides order status and shipping updates, runs automations (reminders, confirmations, cart recovery, review requests, stock alerts), and provides a dashboard with conversations, leads, and reports. Onboarding is currently assisted: we set up the Service with the Client.

The Service operates over WhatsApp and, in early access, Instagram Direct Messages. WhatsApp can be connected two ways: the official Meta WhatsApp Business API, or "QR" mode, which links the Client's existing WhatsApp number through a third-party gateway (Evolution). QR mode is offered for convenience and is not an official Meta product; it may be less stable than the official API and carries a small risk of WhatsApp restricting a number for automated use. The Client chooses the mode and accepts this trade-off. When using the official Meta API, the Client must also comply with Meta's applicable terms and policies.

2. Accounts

The Service is for businesses. You must be authorized to act for the business you register.
Keep your login credentials confidential. You are responsible for activity under your account, and for the accuracy of the business data you provide (services, prices, policies, documents).

3. Client responsibilities

Use your own, lawfully operated WhatsApp Business number, and comply with Meta's WhatsApp Business terms and policies.
Obtain any consents required by law to communicate with your customers on WhatsApp, including for reminders and marketing messages, and honor opt-outs.
Keep your configured information accurate — the assistant answers from the data you provide and connect.
Do not use the Service for unlawful content, spam, or industries prohibited by Meta's policies.

4. AI-generated responses

The assistant generates responses automatically using AI. It is designed to answer only from the Client's own data, to say so when it does not know, and to hand the conversation to a human where appropriate. Even so, AI output may occasionally be inaccurate or incomplete. The Client remains responsible for its customer relationships and communications, can monitor every conversation in the dashboard, and can take over any conversation at any time. Flowverse does not provide medical advice; clinic assistants only handle scheduling and general information.

5. Fees and billing

The Service is offered on subscription plans with usage allowances (such as monthly AI conversations) plus optional add-ons. Setup is currently included at no extra charge; any one-time setup fee applies only if expressly agreed in writing at signup. Early ("beta"/founding) pricing remains in effect for as long as the subscription stays active.
New Clients may be offered a free trial (currently 7 days). No charge is made during the trial. Unless cancelled before it ends, the plan selected at signup begins and the first billing period starts. Data created during the trial is retained if the Client continues, and handled per the Privacy Policy if the Client does not.
Fees are payable in advance. If an account becomes past due or a trial ends without conversion, the AI assistant and automations may be suspended until payment is arranged; dashboard access to your data is preserved.
Usage beyond plan allowances may require an add-on or plan change. Fees are non-refundable except where required by law.

6. Data

Our Privacy Policy describes how data is collected and processed. The Client grants Flowverse the rights needed to process its business data and its customers' messages solely to provide the Service. As between the parties, the Client owns its business data and its customer relationships.

7. Availability and third-party services

We aim to keep the Service available and reliable, but do not guarantee uninterrupted operation. The Service depends on third-party platforms (including Meta WhatsApp, AI providers, hosting, and store platforms such as Salla and Shopify); outages, changes, or restrictions on those platforms may affect the Service and are outside our control.

8. Suspension and termination

Either party may end the subscription with notice effective at the end of the paid period.
We may suspend the Service for non-payment, security risk, or breach of these terms (including Meta policy violations), and will restore it once resolved where reasonable.
After termination, we handle data as described in the Privacy Policy; on request we will assist with an export of the Client's data.

9. Limitation of liability

To the maximum extent permitted by law, Flowverse is not liable for indirect or consequential losses (including lost profits or lost business), and our total liability arising out of the Service in any 12-month period is limited to the fees the Client paid for the Service in the three (3) months before the event giving rise to the claim.

10. Changes to these terms

We may update these terms as the Service evolves. We will post updates here with a new "Last updated" date and notify Clients of material changes; continued use after changes take effect constitutes acceptance.

11. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes are subject to the competent courts and authorities of Saudi Arabia.

12. Contact

Flowverse — Saudi Arabia
Email: ai.flowverse@gmail.com
Phone / WhatsApp: +966 54 457 8009